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Refund Policy

Legal disclaimer

The information on this website is provided by Love, Always. for general purposes only. While we make every effort to keep information accurate and up to date, we make no warranties or guarantees of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the website or the products offered.

By placing an order, you acknowledge that:

  • Our products are personalised and may not be returned for change of mind.

  • We are not responsible for delays or issues outside our control (e.g., courier delays, incorrect addresses supplied).

  • To the fullest extent permitted by New Zealand law, our liability is limited to the value of the order placed.

Use of this website is at your own risk.

Effective Date : 15 September 2025

At Love, Always., each letter is handwritten and made especially for you. Because our products are personalised, we are unable to accept returns or provide refunds for change of mind once an order has been placed.

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1. When Refunds or Replacements Apply

We will gladly offer a refund or replacement if:

  • The product arrives damaged or defective

  • The order we send is incorrect due to our error

 

2. How to Request a Refund or Replacement

  • Contact us within 7 days of receiving your order

  • Email us at lovealwaysletters@gmail.com with your order number and a photo of the issue

  • Once approved, we will arrange a replacement or refund (to your original payment method)

 

3. Non-Refundable Situations

We cannot provide refunds or replacements if:

  • You change your mind after placing an order

  • The wording provided by you contains mistakes or errors (we write exactly what you submit)

  • Delays are caused by postal or courier services outside our control

 

4. Processing Time

Approved refunds will be processed within 5–7 business days.

 

Contact Us

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If you have any questions about this Refund Policy, please reach out:
📧 lovealwaysletters@gmail.com
📞 022 673 9332

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