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Shipping Policy

A legal disclaimer

The information on this website is provided by Love, Always. for general purposes only. While we make every effort to keep information accurate and up to date, we make no warranties or guarantees of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the website or the products offered.

By placing an order, you acknowledge that:

  • Our products are personalised and may not be returned for change of mind.

  • We are not responsible for delays or issues outside our control (e.g., courier delays, incorrect addresses supplied).

  • To the fullest extent permitted by New Zealand law, our liability is limited to the value of the order placed.

Use of this website is at your own risk.

Effective Date: 15 September 2025

 

At Love, Always., we handcraft and ship each order with care.

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1. Processing Time

  • All orders are processed within 2–3 business days.

  • During busy periods (e.g., holidays), processing may take slightly longer.

 

2. Shipping Rates

  • We currently ship within New Zealand only.

  • Flat-rate shipping: $[Insert amount] per order.

  • Free shipping on orders over $[Insert amount] (if you’d like to offer this).

 

3. Delivery Estimates

  • Standard delivery: 3–7 business days (after processing).

  • Rural addresses may take longer.

  • We are not responsible for courier or postal delays once your order has been dispatched.

 

4. Tracking

  • Where available, a tracking number will be emailed once your order has shipped.

 

5. Incorrect or Incomplete Address

  • Please double-check your shipping details before confirming your order.

  • We are not responsible for delays or losses due to incorrect addresses provided by customers.

 

6. Damaged or Lost Orders

  • If your order arrives damaged, please contact us within 7 days with photos.

  • If your order does not arrive within the expected timeframe, email us at lovealwaysletters@gmail.com with your order details so we can investigate with the courier.

 

Contact Us

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If you have any questions about shipping, please reach out:


📧 lovealwaysletters@gmail.com
📞 022 673 9332

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