Privacy Policy

A legal disclaimer

The information on this website is provided by Love, Always. for general purposes only. While we make every effort to keep information accurate and up to date, we make no warranties or guarantees of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the website or the products offered.

By placing an order, you acknowledge that:

Our products are personalised and may not be returned for change of mind.
We are not responsible for delays or issues outside our control (e.g., courier delays, incorrect addresses supplied).
To the fullest extent permitted by New Zealand law, our liability is limited to the value of the order placed.

Use of this website is at your own risk.

Effective date: 15 September 2025

At Love, Always. (“we”, “us”, “our”), your privacy matters. This policy explains what we collect, how we use it, and your rights under the New Zealand Privacy Act 2020.

1) Information we collect

Order & contact details: your name, email, phone, billing/shipping addresses; recipient name and address.
Message content: the text you ask us to handwrite (processed only to fulfil your order).
Payment info: handled by our secure payment provider; we do not store card numbers.
Website usage: cookies, IP address, device/browser info, and aggregated analytics.

2) How we use your information

Process, personalise, and deliver orders.
Communicate about orders, support, and service updates.
Improve our website and services (analytics, troubleshooting).
Comply with law and prevent fraud.

We do not sell your personal information.

3) Sharing your information

We share only as needed to run the business, for example with:

Payment processors (for secure payments)
Couriers/postal services (for delivery)
Hosting/IT/analytics providers (to operate the site)

These parties must handle data securely and only for the stated purpose.

4) Cookies & analytics

We use cookies to keep the site working smoothly and to understand usage. You can refuse cookies in your browser settings; some features may not work as intended.

5) Data security

We use reasonable administrative, technical, and physical safeguards. Sensitive payment data is encrypted and processed by third-party providers.

6) Retention

We keep personal information only as long as needed for the purposes above or to meet legal/record-keeping requirements. Message content may be deleted after fulfilment unless required for dispute resolution or legal reasons.

7) Your rights (NZ)

You can:

Access the personal information we hold about you
Correct or update it
Request deletion where we no longer need it
Opt out of non-essential communications

8) Children

Our services are intended for users 16+ with parent/guardian consent where applicable.

9) International transfers

If service providers store data outside NZ, we take reasonable steps to ensure comparable privacy safeguards.

10) Changes to this policy

We may update this policy from time to time. Changes take effect when posted here with a new effective date.

Contact us

Love, Always.
Email: lovealwaysletters@gmail.com
Phone: 022 673 9332
Auckland, New Zealand